Terms and Conditions

1. Introduction

Welcome to The Gift Concept. By using or purchasing from www.thegiftconcept.com you agree to the following Terms and Conditions. If you do not agree, please do not use our website.

2. Products and Purpose

We specialize in eco-friendly, handcrafted gifts made in Sri Lanka (unless otherwise specified). Our mission is to empower local female artisans, craftsmen from underserved communities and promote sustainable practices.

3. Use of the Website

• You must be at least 18 years of age to use this website or make purchases.
• You agree not to misuse the site for fraudulent or illegal activities.
• We reserve the right to refuse service to anyone for any reason at any time.

4. Orders and Payments

• All orders are subject to availability and confirmation.
• Prices are listed in [currency] and include applicable taxes unless stated otherwise.
• Payments are processed securely via third-party gateways; we do not store payment information.

5. Shipping and Delivery

• Delivery timelines are estimates and may vary.
• Any customs fees or import taxes are the customer’s responsibility.
• TGC is not liable for delays caused by shipping partners.

6. Returns and Refunds

• Return requests must be made within 3 days of receiving the product.
• Items must be unused and in original packaging.
• Custom/personalized items are non-refundable unless damaged upon delivery.

7. Intellectual Property

All content on this site (logos, images, product designs, text, etc.) is the exclusive property of The Gift Concept and may not be copied, reproduced, or used without our written permission.

8. Disclaimer of Warranties

All products and services are provided “as is” and “as available.” We do not guarantee the accuracy, completeness, or reliability of the content or performance of the website.

9. Limitation of Liability

To the fullest extent permitted by law, The Gift Concept is not liable for any indirect, incidental, or consequential damages, including loss of data, business, or profits, arising from your use of the site or products.

10. Indemnification

You agree to indemnify and hold harmless The Gift Concept from any claims, liabilities, or legal fees arising from your breach of these Terms or misuse of the website.

11. Force Majeure

We are not liable for delays or failure to perform caused by events outside our control (e.g., natural disasters, government restrictions, pandemics).

12. Dispute Resolution

All disputes shall be governed by the laws of [Singapore or relevant jurisdiction]. You agree to resolve disputes through binding arbitration and waive class action rights.

13. Updates to Terms

We may update these Terms at any time. Updates will be posted here with a new effective date. Continued use of the website signifies your agreement to the changes.